WHERE DO YOU SHIP?
We ship to eligible street addresses in the contiguous 48 United States.
We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.
HOW MUCH DOES SHIPPING COST?
Standard shipping is free for eligible U.S. orders.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–3 business days.
Business days exclude weekends and applicable holidays.
HOW LONG DOES DELIVERY TAKE?
Estimated delivery is 3–7 business days after processing.
Delivery dates are estimates and may be affected by weather, carriers, address problems, or other circumstances outside our control.
WHICH SHIPPING CARRIERS DO YOU USE?
Depending on the product and destination, we may use USPS, UPS, FedEx, or DHL.
HOW CAN I TRACK MY ORDER?
When tracking becomes available, we will send it to the email address associated with your order.
Tracking may take time to update after the shipping label is created.
CAN I CANCEL MY ORDER?
You may request cancellation before your order ships.
Email support@alderivahome.com as soon as possible. Cancellation is not guaranteed until confirmed.
Once an order enters the shipping process, it cannot be canceled.
CAN I CHANGE MY SHIPPING ADDRESS?
Contact us immediately if you need to correct an address.
We can consider address changes only before shipment. Changes are not guaranteed until confirmed.
WHAT IS YOUR RETURN POLICY?
Eligible products may be returned within 30 calendar days after delivery.
Approved eligible U.S. returns include free return shipping, and we do not charge a restocking fee.
Return conditions and exclusions apply. Please review our complete Return & Refund Policy.
HOW DO I START A RETURN?
Email support@alderivahome.com and include:
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Your order number
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Product name
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Reason for the return
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Photographs, if applicable
Do not send the product until the return is approved and you receive return instructions.
WHEN WILL I RECEIVE MY REFUND?
Approved refunds are issued to the original payment method within 5–10 business days after the returned product is received and inspected.
Your bank or payment provider may require an additional 3–10 business days to post the credit.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
Contact us within 7 calendar days after delivery.
Include your order number and clear photographs of the product, packaging, shipping label, and damage.
Keep all original packaging while we review the claim.
WHAT IF MY ORDER IS MISSING PARTS?
Contact us within 7 calendar days after delivery and identify the missing components.
Include photographs of the product, packaging, and all parts received.
DO YOUR PRODUCTS REQUIRE ASSEMBLY?
Some products require simple assembly, while others may arrive ready to use.
Review the applicable product page and follow the instructions included with the product.
Do not use damaged components or force parts together.
ARE YOUR PRODUCTS MADE IN THE UNITED STATES?
We do not make a general “Made in USA” claim.
Orders are shipped from within the United States. Verified product-specific origin information, when applicable, will be stated on the product page or packaging.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods may include:
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
The payment options currently available will appear during checkout.
HOW CAN I CONTACT CUSTOMER SERVICE?
Email: support@alderivahome.com
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM ET
Excluding applicable holidays
We aim to respond within 1–2 business days.