Shipping policy
Last updated: August 25, 2026
This Shipping Policy applies to orders placed through ALDERIVAHOME.COM.
SHIPPING AREA
We currently ship to eligible street addresses in the contiguous 48 United States.
We do not ship to:
- Alaska
- Hawaii
- U.S. territories
- PO Boxes
- APO, FPO, or DPO military addresses
- International destinations
SHIPPING COST
Standard shipping is free for eligible U.S. orders.
No minimum purchase is required unless a different promotional condition is clearly displayed before checkout.
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday and exclude applicable federal and carrier holidays.
Orders placed on weekends or holidays begin processing on the following business day.
Processing time is separate from delivery time.
ESTIMATED DELIVERY
Estimated delivery is 3–7 business days after order processing.
Delivery dates are estimates and are not guaranteed.
Delivery may be delayed by:
- Severe weather
- Carrier disruptions
- High-volume shopping periods
- Incorrect or incomplete addresses
- Regional service interruptions
- Events outside our reasonable control
SHIPPING CARRIERS
Depending on the product, destination, package size, and service availability, we may use:
- USPS
- UPS
- FedEx
- DHL
We determine the appropriate carrier and shipping service for each order.
TRACKING INFORMATION
When tracking becomes available, it will be sent to the email address associated with the order.
Tracking information may take time to update after a shipping label is created.
MULTIPLE PACKAGES
Products from the same order may be shipped separately.
If an order is divided into multiple packages:
- Packages may arrive on different days.
- Separate tracking numbers may be provided.
- Receiving one package does not necessarily mean that the entire order has been delivered.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact support@alderivahome.com immediately.
We can consider address changes only before shipment, and changes are not guaranteed until confirmed.
We are not responsible for delays or delivery failures caused by an incorrect or incomplete address supplied by the customer.
Where permitted by law, documented carrier or reshipping costs resulting from an incorrect address may be deducted from a refund.
DELIVERY ISSUES
If tracking has not updated or the package appears delayed, contact us so that we can review the shipment.
If tracking shows “Delivered” but you cannot locate the package:
- Check the delivery area.
- Ask household members.
- Check with neighbors or building management.
- Review carrier notices.
- Contact the carrier.
- Contact us if the package still cannot be located.
Any replacement or refund decision may depend on the results of the carrier investigation and applicable law.
DAMAGED PACKAGES
Please inspect your order when it arrives.
Report damaged, defective, incorrect, or incomplete deliveries within 7 calendar days.
Email support@alderivahome.com and include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the shipping box
- Photos of the shipping label
- Photos showing the damage or missing components
Keep all original packaging while the claim is reviewed.
ORDER CANCELLATIONS
You may request cancellation before the order ships.
Once the order enters the shipping process, it cannot be canceled and must follow our Return & Refund Policy after delivery.
CONTACT US
ALDERIVA HOME
WEAR WAVE LLC
Email: support@alderivahome.com
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Excluding applicable holidays
Mailing Address:
1512 Prier Ln
Webb City, MO 64870-9605
United States