Refund policy
Last updated: August 25, 2026
At ALDERIVA HOME, we want you to feel confident about your purchase. Eligible products may be returned within 30 calendar days after delivery, subject to the conditions below.
RETURN ELIGIBILITY
To qualify for a return:
-
The return request must be submitted within 30 calendar days after delivery.
-
The product must be unused, clean, undamaged, and in resalable condition.
-
The product must include its original packaging, parts, hardware, manuals, accessories, and proof of purchase.
-
The product must not have been altered, modified, stained, or damaged after delivery.
-
The return must be authorized by ALDERIVA HOME before it is shipped.
Furniture that has been fully assembled is generally not eligible for return unless the return concerns a verified defect, missing component, incorrect item, or shipping damage.
HOW TO REQUEST A RETURN
To request a return, email:
Please include:
-
Your full name
-
Order number
-
Product name
-
Reason for the return
-
Photographs, if the item is damaged, defective, incorrect, or missing parts
Do not send a product back without receiving approval. Once approved, we will provide return instructions and the applicable return address.
FREE RETURN SHIPPING
Eligible returns within our supported U.S. delivery area include free return shipping.
ALDERIVA HOME will provide a prepaid return label or another approved return method. Customers are responsible for securely repacking the product and delivering it to the designated carrier.
We do not charge a restocking fee.
Unauthorized shipping costs, upgraded shipping services, packing services, or returns sent using a method that we did not approve may not be reimbursed.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
-
Gift cards
-
Custom, personalized, or made-to-order products, if offered
-
Products clearly marked “Final Sale” or “Non-Returnable” before purchase
-
Used, altered, stained, or modified products
-
Products damaged through misuse, neglect, improper assembly, or unauthorized repair
-
Products returned without the original packaging, parts, or accessories
-
Products returned without prior authorization
These exclusions do not limit any rights that cannot legally be excluded.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Please inspect your order after delivery.
If the product arrives damaged, defective, incorrect, or missing components, contact us within 7 calendar days after delivery.
Please provide:
-
Your order number
-
A description of the problem
-
Clear photographs of the product
-
Photographs of the packaging and shipping label
-
Photographs of the damaged area or missing components
Keep the product and all original packaging while we review the claim.
Depending on the circumstances, we may provide replacement parts, a replacement product, an approved return, or a refund.
ORDER CANCELLATIONS
You may request cancellation at any time before your order ships.
Cancellation requests are not guaranteed until confirmed by ALDERIVA HOME. Once an order has entered the shipping process, it cannot be canceled. After delivery, the order must follow our standard return procedure.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after inspection.
Your bank or payment provider may require an additional 3–10 business days to post the refund to your account.
Original standard shipping was free and therefore has no separate shipping charge to refund.
EXCHANGES
We do not guarantee direct exchanges. If you need a different product, the fastest option is generally to return the eligible item and place a new order.
CONTACT US
ALDERIVA HOME
Operated by WEAR WAVE LLC
Email: support@alderivahome.com
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Excluding applicable holidays
Mailing Address:
1512 Prier Ln
Webb City, MO 64870-9605
United States
Please do not send returns to the mailing address without authorization. Approved customers will receive the applicable return address and instructions.